Home
  • About
  • Contact
  • Resume
  • As Seen On
  • When business is your life.

    Customer Service Archives:

    It’s been a productive week for me! Here’s a few articles I came across that I thought would make nice weekend reading material: On building relationships vs. cold calling: A Cautionary Tale Hate getting sniped on eBay? Become the sniper! via ERE blog: Gixen Are women their own worst enemy? via The Huffington Post, The [...]

    Share

    My husband and I enjoyed a vacation to the Bahamas recently, and we were both struck by the people on this island. I’ve posted before about how to sell to Americans, based on my experience in the Dominican Republic. I would say the Bahamians have mastered this art far superior to their Dominican counterparts. The [...]

    Share

    I came across an article on Forbes about the latest men’s razor from Proctor and Gamble’s Gillete brand. The Gillete Guard goes back to the basics to offer the closest shave. Gillete has been a leader in the razor category for years, and they’re always looking to out-innovate themselves and their competition. So, why is [...]

    Share

    I was privileged to attend a pre-season Cowboys game in the new stadium last night… AND watch from an event-level suite with reserved parking. It was a treat to say the least, but as a non-football fan, I spent most of my time watching the people behind the scenes and pondering the many facets of [...]

    Share

    For those of you from somewhere other than the great state of Texas, you may be unfamiliar with the concept of Tollways. Tollways are these amazing privatized roads that make a commute much more bearable, as long as you have a Tolltag. Because the roads are privatized, you are required to pay for the right [...]

    Share

    While working in a retail store, I was responsible for taking the deposit to our bank. I generally worked regular hours, so I took the deposit Monday-Friday, usually around the same time, to the exact same location. It never ceased to amaze me, but when I walked in, some “greeter” would ask if I had [...]

    Share

    It’s happened to all of us: the rude customer service agent, the To-go order with no utensils, the long waiting times, and an all-around awful experience. Since it’s happened to all of us, it stands to reason that every business has had a hand in giving customers a bad experience. So how do companies save [...]

    Share

    I’ve seen many examples of misinterpretation of the underlying need, and I just had to post about it. These two examples show a fundamental lack of understanding of the customer’s underlying need. Recently, I went into Starbucks, and witnessed the following encounter: Starbucks was out of sleeves for hot cups, and the barista was asking [...]

    Share

    I’ve been thinking a lot about market research lately, and how important it is to know your customers. Some companies are flying blind when it comes to offering and advertising their products or services. Here’s a few tips on why and how to get to know your customers! Meet their needs and solve their problems. [...]

    Share
     Page 2 of 2 « 1  2