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    November, 2009

    Archive for November, 2009

    It’s happened to all of us: the rude customer service agent, the To-go order with no utensils, the long waiting times, and an all-around awful experience. Since it’s happened to all of us, it stands to reason that every business has had a hand in giving customers a bad experience. So how do companies save [...]

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    I grabbed pizza at Sbarro during a shopping trip with my sister, and at the end of the meal, I mentioned that Sbarro had started doing what Papa John’s has been doing for the last 10 years: garlic sauce. However, Sbarro is offering garlic sauce as an upsell for $0.65 per container. After finishing my [...]

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